Refund policy

Refunds & Returns

At Nexora, customer satisfaction is important to us. If you experience any issue with your order, we're here to help.

Order Cancellation

Orders may be canceled for a full refund before they have been processed for shipment.

Once an order has entered processing, it can no longer be canceled.

Damaged, Incorrect or Defective Items

If your order arrives:

  • Damaged
  • Defective
  • Incorrect
  • Missing parts

Please contact us within 7 days of delivery.

To process your request, please provide:

  • Your order number
  • Clear photos or videos showing the issue

Once verified, we will offer one of the following where appropriate:

  • Replacement
  • Partial refund
  • Full refund

Returns

If you wish to return a product that has no quality issues, you may request a return within 7 days after receiving your order.

Please note:

  • The customer is responsible for return shipping costs.
  • The item must be unused and returned in its original condition and packaging.
  • Original shipping costs are non-refundable.

Once the returned item has been inspected and approved, a refund for the product price will be issued.

Refund Processing

Approved refunds are processed to the original payment method.

Depending on your payment provider, refunds may take several business days to appear.

Contact Us

If you need assistance regarding your order, please contact us through our Contact page or by email.

We're always happy to help.

For any return requests, please contact us at:
nexorabrand11@gmail.com