Refund policy

Return & Refund Policy

At Vortex, we want you to be fully satisfied with your purchase.

You have 30 days from the date of delivery to request a return or refund.

To be eligible for a return:

• The item must be unused and in its original condition

• The item must be in its original packaging

Non-returnable items:

• Used or damaged items caused by misuse

• Items without original packaging

Refunds:
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days.

Shipping costs:
Customers are responsible for return shipping costs unless the item is defective or damaged upon arrival.

If your item arrives damaged or defective, please contact us within 48 hours of delivery with clear photos.

For any return requests, please contact us at:
support@vortexfitshop.com